Report Maintenance

Priority 1

A Priority 1 repair is any repair work that is urgent and immediately affects a person’s health, safety, or security.

These events require the immediate attention of a specialised service or organisation trained to respond to the event. Critical water, gas or electrical problems are those that cannot be resolved by turning off the mains tap or switch, or it is unsafe to do so.

Priority 1 repairs must be made safe or complete within 4 hours of notification to Cornerstone

Please Note: Tenants outside the metropolitan area should check their local phone book for appropriate telephone numbers to call in the case of critical or life threatening circumstance.

Priority 2

These events could potentially cause harm or damage if left unattended, and therefore need to be addressed quickly.

Priority 2 repairs must be made safe or be completed within 24 hours of notification.

Priority 3

Examples include broken doors or cupboards, damaged paint or carpet, clothesline repairs, common lighting, and broken towel rails.

Priority 3 repairs must be complete within 60 days of notification if approved, or the tenant must be notified within 14 days of the decision to not approve.