Complaints and Incidents
Report an Incident
To report an incident, you can complete the form to the right, send us a letter, or give us a call.
Lodge a Complaint
To lodge a complaint, you can complete the form to the right, send us a letter, or give us a call.
Acknowledgement
Cornerstone will acknowledge your complaint upon receipt
Communication
Cornerstone will keep you updated and will act transparently throughout the process
Resolution
Cornerstone will attempt to resolve all complaints within 30 days from receipt. The complainant may refer the complaint to SACAT or the NDIS Commission
For NDIS clients, if we haven’t addressed your complaint to your satisfaction, you can contact the NDIS Commission by:
Calling 1800 035 544
Completing their online form
Using the National Relay Service for 1800 035 544
Reach Out to Cornerstone
If you are wanting to find out more about Cornerstone, fill out your details and we’ll contact you.